PurrScout Support
A question, a bug or an idea — we're here to help. We read every message and reply as soon as we can.
How to reach us
What to include
- What happened, and what you expected instead.
- The steps that lead to it, if you can repeat it.
- The app version (at the bottom of Profile), your iPhone model and iOS version.
- Screenshots or a screen recording — by email.
- For a product: the link to its page in the store.
- For your account: the email address you sign in with (shown in Profile).
Quick answers
How do I save a product?
Open a product page in Safari or a store app, tap Share and choose PurrScout. You can also open a collection and add a product by pasting its link.
How do price checks and alerts work?
We check your saved products every day and send one daily summary of what changed. With Pro, we check up to every 6 hours and alert you as it happens. Tap Refresh on a product anytime for the latest price, and choose what we alert you about in Profile → Notifications.
How do I restore Pro?
Open Profile → Plan, tap Upgrade to Pro, then Restore at the top. Make sure your iPhone uses the same Apple Account that paid for Pro. Still no Pro? Write to us.
How do I delete my account?
Go to Profile → Account and tap Delete Account. This permanently removes your account, collections and saved products. A Pro subscription is billed by Apple, and deleting your account doesn't cancel it — cancel it in Settings → Apple Account → Subscriptions.
What about my privacy?
PurrScout has no ads and no third-party tracking. You can turn off anonymous usage statistics in Profile → Account → Share anonymous usage data. Everything else is in our Privacy Policy.
Legal: Terms of Use · Privacy Policy